My bank sent me a payment notification but the gateway shows my payment as unsuccessful. What happened?Updated a year ago
It seems like a minor issue! Occasionally, banks may prematurely send a payment confirmation before the transaction is successfully processed from our side. However, there's no need to worry! If the transaction didn't go through on our end, it won't be deducted from your bank account. If it did get deducted, please wait for approximately 10 minutes for it to be reversed. Alternatively, you can reach out to our helpful Live Chat team (located in the bottom left bubble) and we'll work together to resolve the situation.
