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Juce Help Centre

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What should I do if my parcel hasn’t arrived?

Orders & Delivery

What is the value or conversion rate of store credit earned through the rewards program?

Can I make partial payment with store credit?

Can I combine store credit with other payment methods when buying perfumes?

Are there any restrictions or exclusions on using store credit for certain perfume products?

How do I earn rewards (store credit)?

How can I use my store credit? 

How do I check my store credit balance?

Do my rewards expire?

Can my store credit balance be used for delivery?

Is it possible to transfer or gift my store credit to someone else? 

Can I convert my store credit into real money? 

What are some additional ways of earning store credit?

What should I do if I can't see my store credit or if there's an issue with my rewards account? 

If I return or exchange a product, what happens to my store credit? 

Can I earn store credit for referring friends or family to buy products from your online store?

What if I have questions or need help with my store credit rewards account? 

Rewards & Store Credit

How do I create an account?

How do I place an order?

How do I access my account if I forgot my password?

What should I do if I no longer have access to the email address I used to sign up?

How can I adjust my newsletter subscription settings?

How do I delete my account?

How do I view my past orders?

How can I request an invoice for my purchase? 

How do I repeat my previous orders?

How do I keep track of my order status?

How do I add items to and manage my wishlist?

How do I manage my account information?

Account Management

How long does the scent last?

Where are your fragrances from?

What is the difference between extrait, parfum, eau de parfum and eau de toilette?

If your quality is the same, why is it so much more affordable?

How safe are your products?

Are your products tested on animals?

How do I get the longest wear out of my fragrance?

Do these fragrances expire?

How should I store my fragrance?

Why has my fragrance darkened?

Can I spray fragrances on clothing, fabrics and jewellery?

What are the different concentration levels?

Are your fragrances suitable for sensitive skin?

Can I sample or try the perfumes before purchasing?

How can I find a perfume that matches my personal preferences or desired scent profile?

Can I layer different perfumes from your brand?

Product Information

Do you offer international shipping?

How can I keep an eye on my order?

My order arrived damaged or incorrect. What next?

Do you have pick-up and drop-off points?

Where do you ship to?

Can I make changes to my order after it has been placed?

What happens if I am not home when a delivery attempt is made?

Can I arrange redelivery for a specific time?

How will I know when my parcel is ready for collection at the Pickup Point?

How long does it take for my parcel to reach the Pickup Point?

When fetching my parcel, what should I carry?

What is my Pargo code?

Help, I lost my Pargo Code!

What do I do if my parcel isn't found at the nominated Pargo point?

 I updated my contact details for a Pargo delivery. What should I do now?

Can someone else collect my parcel for me?

How long will Pargo hold my parcel for collection?  

Is there a way to change my Pargo parcel point? 

How much does delivery cost?

What are my delivery options?

How long will my delivery take?

Do I need an account to place an order?

What payment methods do you offer?

How do I go about applying a coupon or discount code?

How does Payflex work?

Can I split payments?

My card has been declined. What should I do?

 Is my credit card information safe on your website?

Do you keep my payment information for future use?

Are there any restrictions on international payments for perfumes?

Do you offer any payment options for bulk perfume orders or wholesale?

My bank sent me a payment notification but the gateway shows my payment as unsuccessful. What happened?

How can I purchase or send a gift card to someone? 

How do I redeem a gift card?

Can I use Store Credit (rewards) to buy a gift card?

Where can I see my gift card balance?

Does my gift card expire?

Can I personalise my gift card? 

Can I send a gift card to someone on a specific date?

Can I return or exchange items I bought using a gift card?

Can I use multiple coupon codes or gift cards at the same time?

Payments, Promotions & Gift Cards

How do I go about returning or exchanging a product?

How long do I have to initiate a return?

Can I return or exchange a product if I change my mind or don't like the scent?

Are there any restrictions or conditions for returning a product?

What is your returns policy?

What are the available return methods?

How long does it take to process a return and receive store credit?

Do I need to pay for the return shipping of an order?

How should I package a return to ensure its safety?

I bought a product as a gift, and the recipient wants to exchange it. Can I return it?

Do you offer cash refunds?

If I exchange a product that I used a coupon on, will the coupon apply to the new product?

Returns & Exchanges

How do I opt out of cookie consent?

Can I access or update my personal information that you have collected?

How do you handle credit card and payment information during the checkout process?

Can I request the deletion or removal of my personal information from your records?

Can I opt out of receiving marketing communications?

Can I request a copy of the personal information you have collected about me?

Where can I find more information about your privacy policy and data handling practices?

Data & Privacy

What should I do if my parcel hasn’t arrived?Updated 23 days ago